A Returned or Canceled Order is any order that has been declined or delivered and then returned by the Purchaser. There will be a restocking fee of 20% of the item(s) being returned and all return shipping costs are the responsibility of the Purchaser. Products being returned MUST be unopened and received in good condition. Returns will only be accepted within 10 days of the purchase date and MUST include the original invoice number and date purchased. If the return is a wine product, the vintage of the wine product received by Art of Wine must be the same as the vintage shipped to the Purchaser. Where the vintage of the wine being purchased is more than 10 years after the vintage date, the Purchaser assumes all risk as the wine is sold AS IS and cannot be returned for any reason. Returns without an invoice and date purchased will not be accepted.
Returns Based On Defects
Art of Wine will gladly accept the return of wines or spirits within 10 days of purchase that show defects such as cork taint. To assess if the bottle was flawed, Art of Wine needs the bottle returned containing two-thirds of its contents to verify the defect. Returns based on a defect are at the discretion of Art of Wine. If the same product is available, you will be offered a replacement. If the wine and/or spirits is no longer available, you will be issued a store credit valid for 1 year. Credits and/or replacements will not be granted without the bottle returned.
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